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Which conflict style do you think you should use in each scenario and what is your rationale: QQI Leadership course Case Study, CMIT, Ireland

Scenarios

Which conflict style do you think you should use in each scenario and what is your rationale?

  1. You have recently introduced some changes to team duties in order to increase an effective skill mix. A member of the team who you have had a friendly relationship with is not cooperating and has been questioning the changes with other team members. You have tried to simply tell her to follow the instructions but she reacted by walking away in a huff.

Which conflict style will you choose to deal with this situation?

  1. As CNM you are under pressure on the unit due to staff shortages and skill mix. You have approached the CNM on another unit who have lower dependency residents and more experienced staff. You have requested their support with staff swap but they have refused to say they don’t want to run into the same problem.

Which conflict style will you choose to deal with your colleague?

  1. Due to the current situation, you are under pressure to maintain staff morale within your nursing and care teams.

You have been instructed by your manager to take a hard approach with staff and not to accept any “excuses” from them about stress or pressure. You are getting feedback from staff that they are not feeling valued or being given recognition for their efforts. Several team members have indicated that they are considering leaving and your manager is happy to make an example of them. You want to achieve a common approach with your manager.

Which conflict style will you choose to deal with your manager?

  1. During a meeting today your manager gave you very negative feedback in the presence of colleagues and their manner was very dismissive. You are annoyed and upset about this and are not sure what the problem was. You want to address this situation with your manager.

Which conflict style will you choose to deal with your manager?

  1. A member of your team has approached you regarding an issue that has arisen with one of their colleagues. They claim that the colleague shouted at them in the corridor saying they were not doing their job properly. This is not the first time that they have made this complaint. You need to get to the bottom of the situation and resolve the conflict between the two staff.

Which conflict style will you choose to deal with this situation?

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