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A Case Study on ‘Effectiveness/ Impact/ benefits of ISO 9000 quality management system implementation in organization/ companies towards excellent business performance, high quality product/ services, cost reduction, meeting customer’s expectation and enhanced customer satisfaction.’ Learning Outcomes CLO 2 : Appraise the impact of quality on costs. CLO 3 : Identify ISO 9000

A Case Study on ‘Effectiveness/ Impact/ benefits of ISO 9000 quality management system implementation in organization/ companies towards excellent business performance, high quality product/ services, cost reduction, meeting customer’s expectation and enhanced customer satisfaction.’

Learning Outcomes

CLO 2 : Appraise the impact of quality on costs.

CLO 3 : Identify ISO 9000 as an international standard for quality management systems.

CLO 4 : Explain the concepts, practices and the processes of quality and process improvement initiatives such as Benchmarking, Total Quality Management and Statistical Process Control.

Case Study’s Synopsis

ISO 9001 Quality Management System (QMS) is internationally recognized as the world’s leading quality management standard. It is a range of standards designed to help organizations ensure they meet the needs of their customers and other stakeholders.

The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product quality while achieving excellence in their customer service and delivery.

The ISO 9001 Quality Management System (QMS) Certification allows you to consistently observe and deliver quality in your products or services. It is a powerful business improvement tool that helps you put in place processes that allows you to continually improve and satisfy your customers.

Case Study’s Objective:

1.To identify the benefits and advantages of ISO 9000 quality management system.

2.To identify ISO 9000 quality management system implementation in organizations/ companies.

3.To identify and discuss the effectiveness/ impact of ISO 9000 quality management system implementation in organization/ companies towards excellent business performance, high-quality product/ services, cost reduction, meeting customer’s expectation and enhanced customer satisfaction.’

Research Questions: 

1.What are the benefit and advantages of the ISO 9000 quality management system?

2.How is the implementation of the ISO 9000 quality management system in organizations/ companies?

3.How ISO 9000 quality management system is an effective tool in cost reduction, excellent business performance, high-quality product/ services, meeting customer expectations,s, and enhanced customer satisfaction.

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